PHAM TRUC QUYEN

SUMMARY
Seven years of experience in the field of operating, sales and hospitality service environment. A motivated and accomplished professional attentive to details with outstanding follow-through. Strong communication and operation skills and reliable attitude assisting to maintain relationships with clients and co-workers.

EXPERIENCE

1. OCT 2017– PRESENT

Free time in Australia (6 months) - Freelance Tour Operator

- Handle request from direct clients via emails and operate customized tours for

individuals, small groups

- Negotiate and liaise with suppliers for best price and best service

2. APR 2016 – OCT 2017

Tour Operator & Sales Executive - Mekong Eyes Cruises

- In charge of requires and reservation from clients, oversea agents and Company

branch’s office in Germany

- Arrange and ensure transportation and services delivered as per requests

- Cross check tour expense entries

- Provide information on regulations, itineraries, fares and pricing for tours

- Have programs and documents prepared and handed to guides, drivers.

3. AUG 2015 – APR 2016

Senior Waitress - Six Senses Con Dao Resort

- Assist the Restaurant Supervisor in overall operations of the restaurant

- Train new staff

- Handle complaints from customers at a moderated authority.

- Liaise with the restaurant staff and manager to ensure provision of top quality

customer services.

4. FEB 2014 – AUG 2015

Customer Care - Mekong Eyes Cruises

- Welcomed tourists onboard

- Provided information on tourist attraction, destinations, and directions to guests

- Guided tourists onboard to land excursions

- Backed up restaurant staff and other departments on the cruises.

5. FEB 2011 – FEB 2014

Interviewer - Kantar TNS Market Research Agency

- Ask questions in accordance with instructions to obtain information

- Compile, record and code results and data from interviews or surveys using a

computer or specified forms

- Contact individuals to arrange interviews at their home, place of business, or field

location, by telephone, or in person.

STRENGTHS

- Hard working

- Self-motivated ability

- Easily adapt to new environment

- Capability to work under pressure

- Enthusiasm

SKILLS

- Organizing

- Observation

- Teamwork/ Interpersonal abilities

- Negotiation

- Computer skills: Word, Excel, PowerPoint, Outlook

EDUCATION: 2009 – 2013

- Bachelor of Economics

- Can Tho University

- GPA: 3.24/4.00

- TOEIC: 585

REFERENCE

Ms. Lê Thị Tuyết Lan 

- Phone: 0-98-898-9059

- Mail: lan.le@protour.vn

- Operator Manager - Protour

- Former Operator Manager - Mekong Eyes Cruise